Frequently asked questions

Ordering your custom Grand Canvas wallcovering is quick and straightforward:

1. 1. Choose your favorite design:
   Browse our extensive collection and click on the design that captures your vision. Enter the exact width and height of your wall, adding an extra 3–5 cm to each measurement to give yourself flexibility during installation. (Tip: one of the two dimensions shouldn’t exceed 310 cm.)
2. 2. Adjust and preview:
   Once your dimensions are set, you’ll see the design displayed in a grid that matches your wall size. Select the exact image section you want to feature, and if needed, leave us a comment with any special requests.
3. 3. Personalize with your own photo:
   Want something uniquely yours? You can also upload your own image (jpg, tiff, eps, or pdf) and have it turned into a stunning wallcovering. Be sure to upload the highest quality file available. If you’re uncertain about the resolution, just email us at [email protected] — we’re happy to check it for you before you order.
4. 4.Add to cart & order:
   Place your selected design in the cart. You can also include our optional Premium Installation Kit, which contains extra tools to help make setup even smoother. Proceed to payment to complete your purchase.
5. 5. Order confirmation:
   After ordering, you’ll receive an email confirmation with all your details. Can’t find it? Check your spam folder or contact us right away at [email protected].
6. 6. Need to make changes?
   If you realize something needs updating, please email us immediately with your order number. We work quickly to produce your wallcovering, so it’s important to reach us before production begins.
7. 7. Track your orders anytime:
   Log into your customer account and visit “My Orders” to view all your purchase details at any time.

1. 1. Fast production & delivery:
   Once you’ve placed your order, we’ll produce your custom Grand Canvas wallcovering and have it delivered straight to your door within approximately 5–7 business days.
2. 2. What’s included:
   Your package will contain your one-piece textile wallcovering with the chosen design, along with wallpaper adhesive and a simple tool to help make installation smooth and hassle-free.
3. 3. Stay updated with tracking:
   As soon as your order ships, you’ll receive an email containing a tracking link from our delivery partner. You can check this link anytime to see exactly where your package is and when it’s expected to arrive.
4. 4. If something goes wrong:
   If your package arrives damaged, appears incomplete, or you experience any delivery issue, please reach out to us right away at [email protected]. We’ll resolve it quickly so you can start enjoying your new wall design without delay.

1. 1. What you’ll receive:
   In your delivery package, you’ll find your custom-made, one-piece textile wallcovering along with wallpaper adhesive and a simple tool that helps make installation easier. We include a printed step-by-step guide in the box, and you can also find detailed instructions and our installation video on our website at:
   https://grandcanvas.com/en/how-to
2. 2. Step-by-step guide to installing your Grand Canvas wallcovering:
   • - Remove nails, screws, and any wall-mounted fixtures.
   • - Take off socket and switch covers.
   • - Prepare your wall by filling holes and smoothing rough patches.
   • - Always prime the wall before beginning installation.
   • - Mix the adhesive as directed on its packaging.
   • - Carefully lay out your textile wallcovering.
   • - Apply adhesive to the first section of the wall, using a brush to get into corners.
   • - Start at the left edge, aligning the top perfectly so it stays flush and doesn’t slip.
   • - Smooth the wallcovering gradually from the center outward to push out air and ensure an even finish.
   • - If you notice wrinkles or need to adjust, simply lift the material and reposition it — our textile quality makes this easy.
   • - Work in sections of about 2 meters to keep the adhesive workable.
   • - Trim any excess material cleanly along edges or moldings.
3. 3. Need assistance?
   If you have any questions about preparing your wall or installing your new design, please email us at [email protected]. Include any details or photos, and we’ll be happy to help you through the process.

1. 1. Your new one-piece Grand Canvas wallcovering isn’t just designed to transform your space — it’s also created to last. Each wallcovering is printed in Austria on premium, OEKO-TEX® certified textile material, made with recycled fibers and eco-friendly water-based inks. It’s entirely free of harmful substances, making it safe for your family, pets, and the environment.
2. 2. We source our high-quality textile base from Germany and complete the production in Austria, so your wallcovering is 100% made in Europe. The result is a durable, tear-resistant wallcovering that’s designed for multiple installations and can even be gently cleaned at up to 30°C if needed.

We look forward to hearing from you! For any inquiries, please contact us at [email protected], and we will assist you promptly!

1. We strive to make your shopping experience as convenient and secure as possible. Therefore, we offer a variety of payment options. You can complete your purchase with any major debit or credit card, PayPal, or Apple Pay. Choose the method that suits you best!

2. We will send your invoice by email as soon as the goods are ready for shipment. You will also receive a shipping confirmation and a tracking number, so you can track your package.