Frequently asked questions

1. Ordering a Grand Canvas EasyOn® Wall is simple. Click on your favorite design, then enter the exact width and height of your wall—adding an extra 3 to 5 cm to each dimension to give you some leeway during installation. The chosen design will appear in a grid that matches your measurements. Please note that one of the two dimensions must not exceed a maximum of 310 cm! You can now choose the image section as you envision it for your wall and leave a comment for us if needed. Add the finished product to your cart and, if desired, include our "Premium Installation Kit" with additional tools for easy installation. Complete the order by proceeding to payment.

2. You can also design your EasyOn® Wall using your own photo. During the ordering process, upload your own image and enter the measurements for your order. You can upload the following file formats: jpg, tiff, eps, or pdf. Please ensure that you upload your image in the highest quality available to you. If you're unsure whether the resolution of your file is high enough, please contact us by email before placing your order, and we’ll be happy to assist you: [email protected].

3. After placing your order, you will receive an order confirmation by email with all the details of your purchase.

4. Would you like to make changes after submitting your order? Please send us an email immediately, including your order number, to: [email protected]. Otherwise, we will begin producing your EasyOn® Wall, as we aim to deliver on time!

5. If you have not received an email with your order confirmation, please inform us immediately by emailing [email protected].

6. You can also find all the details of your order in your customer account under "My Orders."

1. After you place your order, we will produce and deliver your EasyOn® Wall package within 5-7 business days directly to your doorstep. The package includes the one-piece EasyOn® Wall with your chosen design, wallpaper adhesive, a pump, and our special installation tool, the AirTube®.

2. Once your EasyOn® Wall has been shipped, you will receive an email with the tracking number and a link from our shipping partner. Through this link, you can check the status of your order at any time and stay informed about the progress.

3. If you encounter any problem with your delivery, don't worry! Should the package arrive damaged, the delivery be incomplete, or any other issue arise, please let us know immediately via email at [email protected].

1. Once your delivery arrives, you’ll find your new one-piece EasyOn® Wall in the package along with a pack of adhesive and our inflatable installation tool, the AirTube®. Installation is easy, and thanks to the inflatable installation tool, you can apply your wallpaper in one go. You can either read the step-by-step installation guide below or refer to the guide included in your package. You can also find the instructions on our website: https://grandcanvas.com/en/how-to. Additionally, our installation video is available here.

2. Step-by-step installation guide:

- Remove nails and screws.

- Remove socket and switch covers.

- Prepare the wall: fill in holes and smooth out rough areas.

- The wall must be primed before installation.

- Mix the adhesive according to the instructions on the packaging.

- Spread out the textile wallpaper and begin inflating the AirTube®. Be careful not to overinflate the AirTube® to avoid bursting.

- Apply adhesive to the first part of the wall. Use a brush for the corners.

- Install the tube on the left side, with the valve pointing downward.

- It is important to align the start flush with the top edge. Make sure the textile wallpaper doesn't slip down.

- Smooth the wallpaper step by step from the inside out.

- If something goes wrong or wrinkles appear, simply remove and reapply.

- Always work in 2-meter sections, ensuring that the adhesive doesn’t dry out.

- Trim off any excess material.

3. If you have any questions about the installation, please send an email with all the details to [email protected], and we will get back to you as soon as possible!

1. We want all our customers to be completely satisfied with their EasyOn® Wall! Grand Canvas offers you a 100% satisfaction guarantee.

2. If there is an issue with your EasyOn® Wall, you can return your delivery within 30 days. To do so, please contact us by email, providing your order number at: [email protected], and we will send you a return label.

1. Your new one-piece EasyOn® Wall is not only easy to install, but it is also designed to bring you joy for as long as possible. It is a completely sustainable product: your textile wallpaper is printed in Austria on Öko-Tex® certified material, made of up to 70% recycled yarn, and with water-based ink. Of course, it is always completely free of toxins, making it safe for both humans and animals!

2. We source the material from Germany—so your EasyOn® Wall is 100% made in Europe. Additionally, your new EasyOn® Wall is tear-resistant, can be removed and reapplied multiple times, and is washable at up to 30°C!

We look forward to hearing from you! For any inquiries, please contact us at [email protected], and we will assist you promptly!

1. We strive to make your shopping experience as convenient and secure as possible. Therefore, we offer a variety of payment options. You can complete your purchase with any major debit or credit card, PayPal, or Apple Pay. Choose the method that suits you best!

2. We will send your invoice by email as soon as the goods are ready for shipment. You will also receive a shipping confirmation and a tracking number, so you can track your package.